Your Data, Your Rights
Here is a quick summary of the six core principles that guide how sajili handles your personal information.
Minimal Data Collection
sajili only collects the personal data that is strictly necessary to operate your account, process transactions, verify your identity, and comply with Philippine regulatory requirements. We do not harvest data for its own sake.
No Selling of Personal Data
sajili does not sell, rent, or trade your personal information to third-party marketers. Any sharing of your data is limited to what is necessary to deliver our services — payment processors, identity verifiers, and regulatory bodies only.
SSL Encryption
All data transmitted between your device and the sajili platform is protected using industry-standard TLS/SSL encryption. Your sajili login credentials, payment details, and personal information are never sent in plain text.
Your Right to Access
As a sajili player, you have the right to request a copy of all personal data we hold about you at any time. Submit your request via live chat or email and we will respond within 30 calendar days in accordance with applicable Philippine data protection law.
Right to Erasure
You may request the deletion of your personal data from sajili's systems, subject to our legal obligations to retain certain records — for example, transaction histories required under AMLA compliance rules. Erasure requests are handled within 30 days.
Marketing Opt-Out
sajili will only send you promotional emails and SMS notifications with your consent. You can withdraw that consent at any time through your account settings or by contacting our support team. Opting out of marketing does not affect your ability to use the sajili platform.
Plain-language commitment: sajili is committed to being transparent about how we handle your personal data. This Privacy Policy is written in clear, straightforward English so every Filipino player understands exactly how their information is used — not buried in confusing legal jargon. If anything is unclear, please reach out to our support team at any time.
1 Introduction
Welcome to the sajili Privacy Policy. sajili ("we", "us", "our") operates the online gaming and sports betting platform accessible at sajili.net. This Privacy Policy describes how sajili collects, uses, stores, shares, and protects the personal information of individuals ("you", "your", "the Player") who access or use the sajili platform in any capacity — including browsing the website, registering an account, making a deposit, placing a wager, or contacting our support team.
sajili is committed to protecting your privacy and handling your personal data responsibly and transparently. We process personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and applicable guidelines issued by the National Privacy Commission (NPC) of the Philippines. Where applicable, we also observe relevant international data protection standards.
This Privacy Policy applies to all personal data processing activities carried out by sajili in connection with the sajili platform. It does not apply to third-party websites, applications, or services that may be linked to or accessible from our platform — those are governed by their own respective privacy policies.
By accessing the sajili platform, registering a sajili account, or using any of our services, you confirm that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Privacy Policy, please discontinue your use of the sajili platform.
2 Personal Data We Collect
sajili collects personal data that is necessary, relevant, and not excessive in relation to the purposes for which it is collected. The categories of personal data we collect are described below.
2.1 Registration Data
When you create a sajili account, we collect information such as your full legal name, date of birth, email address, mobile number, and Philippine residential address. This information is required to open and maintain your account and to verify that you meet the eligibility requirements — including the 21-year minimum age requirement under PAGCOR regulations.
2.2 Identity Verification (KYC) Data
As part of our Know Your Customer (KYC) obligations, sajili may collect copies of government-issued identification documents — such as a Philippine passport, driver's licence, Unified Multi-Purpose ID (UMID), or PhilSys national ID — as well as proof of address documents and, where required, proof of payment method ownership. KYC data is used solely for identity verification and regulatory compliance purposes.
2.3 Financial Data
When you make a deposit or request a withdrawal, sajili collects transaction-related information including payment method type, GCash or PayMaya account reference numbers, bank account details (where applicable), and transaction amounts in Philippine Peso (₱). sajili does not store full card numbers on our servers — card payments are processed through PCI-DSS compliant third-party payment processors.
2.4 Technical and Usage Data
sajili automatically collects certain technical data when you use our platform, including your IP address, device type, operating system, browser type and version, referring URL, pages visited, time spent on pages, game sessions played, and wagers placed. This data is collected through server logs, cookies, and similar technologies and is used for platform performance monitoring, fraud prevention, and product improvement.
2.5 Communications Data
If you contact sajili via live chat, email, or any other channel, we retain a record of that communication, including the content of your messages and the date and time of contact. This is used for quality assurance, dispute resolution, and improving our customer support services.
What we do NOT collect: sajili does not collect sensitive personal information such as biometric data, religious beliefs, political affiliations, or health information unless such data is voluntarily provided by you in the context of a responsible gaming request (e.g., a self-exclusion request referencing a gambling disorder).
3 How We Use Your Personal Data
sajili uses your personal data only for purposes that are compatible with the reason it was collected. The table below sets out the primary purposes for which we use personal data and the corresponding lawful basis for each use.
| Purpose | Description | Lawful Basis |
|---|---|---|
| Account Management | Creating, maintaining, and managing your sajili account; enabling sajili login access. | Contract performance |
| Identity Verification | Verifying your age (21+), identity, and payment method ownership as required by PAGCOR rules. | Legal obligation |
| Transaction Processing | Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other accepted methods. | Contract performance |
| Fraud Prevention | Detecting, investigating, and preventing fraudulent activity, money laundering, and other prohibited conduct. | Legal obligation / Legitimate interest |
| Customer Support | Responding to your queries, complaints, and support requests through live chat and email channels. | Contract performance |
| Responsible Gaming | Monitoring gameplay patterns to identify problem gambling indicators and apply responsible gaming tools. | Legal obligation / Legitimate interest |
| Marketing Communications | Sending promotional emails, SMS, and in-platform notifications about bonuses and new games. | Consent (opt-in) |
| Platform Improvement | Analysing usage patterns to improve platform features, performance, and user experience. | Legitimate interest |
| Legal Compliance | Complying with applicable Philippine law, including PAGCOR regulations, AMLA obligations, and NPC guidelines. | Legal obligation |
4 Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, sajili processes your personal data on one or more of the following lawful bases:
- Contractual Necessity: Processing is necessary to perform the contract between you and sajili — namely, to operate your account and deliver the gaming and betting services you have signed up for.
- Legal Obligation: Processing is necessary to comply with a legal or regulatory requirement applicable to sajili, including PAGCOR licensing conditions, Anti-Money Laundering Act (AMLA) obligations, and National Privacy Commission guidelines.
- Legitimate Interest: Processing is necessary for sajili's legitimate interests — such as fraud prevention, platform security, and product improvement — provided those interests are not overridden by your fundamental rights and freedoms.
- Consent: Where sajili relies on your consent as the legal basis — particularly for marketing communications — you have the right to withdraw that consent at any time without penalty. Withdrawal of consent does not affect the lawfulness of processing that occurred before the withdrawal.
5 Sharing Your Personal Data
sajili does not sell, rent, or trade your personal data. We share your data only in the circumstances described below, and only to the extent necessary for each specific purpose.
5.1 Payment Processors
To process deposits and withdrawals, sajili shares necessary financial data with our authorised payment processing partners, including GCash, PayMaya, BPI, BDO, Metrobank, 7-Eleven CLiQQ, Visa, and Mastercard. These partners are contractually required to process your data solely for the purpose of completing your transaction and are not permitted to use your data for their own commercial purposes.
5.2 Identity Verification Providers
To fulfil our KYC obligations, sajili may share your identification documents and personal details with third-party identity verification service providers. These providers are bound by strict confidentiality obligations and process your data only for verification purposes.
5.3 Regulatory and Law Enforcement Authorities
sajili is required by Philippine law to disclose certain personal data to regulatory authorities on request. This includes disclosures to PAGCOR in connection with licensing compliance, to the Anti-Money Laundering Council (AMLC) in connection with suspicious transaction reports required under the AMLA, and to law enforcement agencies in connection with a valid legal order, subpoena, or court order. sajili will notify you of any such disclosure where legally permitted to do so.
5.4 Technology and Infrastructure Partners
sajili uses third-party technology partners to host the platform, deliver customer support tools, send email and SMS communications, and analyse platform usage. These partners are engaged as data processors under written agreements that require them to maintain the confidentiality and security of your data and to process it only on sajili's instructions.
5.5 Game Providers
The games available on the sajili platform are supplied by third-party game providers. When you play a game, limited technical data — such as a pseudonymous player identifier and session information — may be shared with the relevant game provider for the purpose of delivering the game and recording the result. Game providers do not receive your full name, contact details, or financial information.
Cross-border transfers: Some of sajili's technology and game provider partners are based outside the Philippines. Where your data is transferred internationally, sajili ensures that appropriate safeguards are in place — including contractual data protection clauses consistent with NPC guidelines — to ensure your data receives an equivalent level of protection regardless of where it is processed.
6 Cookies & Tracking Technologies
The sajili platform uses cookies and similar tracking technologies to deliver core functionality, improve your experience, and collect analytics data. A cookie is a small text file that is placed on your device when you visit a website. sajili uses the following categories of cookies:
- Strictly Necessary Cookies: These are essential for the sajili platform to function and cannot be disabled. They include session cookies that maintain your sajili login state, security tokens, and load-balancing identifiers. These cookies do not require your consent.
- Functional Cookies: These cookies remember your preferences — such as your preferred language, currency display settings, and game lobby layout — to provide a more personalised experience. Disabling these cookies may affect platform functionality.
- Analytics Cookies: sajili uses analytics tools to understand how players use the platform — which pages are visited most frequently, how long sessions last, and where players encounter difficulties. This data is aggregated and anonymised where possible. You can opt out of analytics cookies through our cookie settings.
- Marketing Cookies: These cookies are used to deliver relevant promotional content and track the effectiveness of sajili's marketing campaigns. Marketing cookies are only placed with your consent and can be withdrawn at any time through your browser settings or sajili's cookie preference centre.
You can manage or delete cookies through your browser settings at any time. Please note that disabling strictly necessary cookies will affect the functionality of the sajili platform and may prevent sajili login from working correctly.
7 Data Retention
sajili retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, taking into account our legal, regulatory, and operational requirements. The following retention periods apply:
- Account Data: Retained for the duration of your account and for a minimum of five years following account closure, in compliance with PAGCOR record-keeping requirements.
- Financial and Transaction Records: Retained for a minimum of five years from the date of the transaction, in compliance with the Anti-Money Laundering Act (AMLA) and Bangko Sentral ng Pilipinas (BSP) regulations.
- KYC Documents: Retained for a minimum of five years after the end of the business relationship, in accordance with AMLC guidelines.
- Customer Support Records: Retained for two years from the date of the last interaction to support dispute resolution and quality assurance.
- Marketing Consent Records: Retained for the duration of your consent and for two years after withdrawal, as evidence of the consent given.
- Technical and Usage Logs: Typically retained for 12 months before being anonymised or deleted, unless required for an ongoing security investigation.
When personal data is no longer required, sajili securely deletes or anonymises it in a manner that prevents recovery and reconstruction.
Note on legal holds: If sajili becomes aware of a legal proceeding, regulatory investigation, or dispute that involves your account, we may retain relevant data beyond the standard retention periods until the matter is fully resolved.
8 Data Security
sajili implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes the following measures:
- Encryption in Transit: All data transmitted between your device and the sajili platform is encrypted using TLS 1.2 or higher. sajili login credentials are never transmitted in plain text.
- Encryption at Rest: Sensitive personal data stored in sajili's databases — including identity documents and financial information — is encrypted at rest using AES-256 encryption.
- Access Controls: Access to personal data is restricted on a strict need-to-know basis. sajili staff are assigned role-based permissions and are required to use multi-factor authentication to access systems containing player data.
- Penetration Testing: sajili engages independent security professionals to conduct regular penetration testing and vulnerability assessments of our platform and infrastructure.
- Incident Response: sajili maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights, sajili will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach and will notify affected players without undue delay.
- Staff Training: All sajili staff who handle personal data receive mandatory data privacy training upon onboarding and annually thereafter.
Your security responsibilities: While sajili takes extensive measures to protect your data on our end, your account security also depends on you keeping your sajili login credentials confidential. Use a strong, unique password and never share it with anyone. sajili staff will never ask for your password.
9 Your Rights as a Data Subject
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by sajili. To exercise any of these rights, please contact our Data Protection Officer through the channels listed in Section 13.
- Right to Be Informed: You have the right to be informed of how your personal data is being collected, used, and processed. This Privacy Policy fulfils that obligation.
- Right of Access: You may request a copy of all personal data that sajili holds about you. We will provide this within 30 calendar days of a verified request.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request correction. You can update many details directly through your sajili account settings.
- Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our retention obligations under Philippine law.
- Right to Object: You have the right to object to processing based on sajili's legitimate interests, and to opt out of direct marketing at any time.
- Right to Data Portability: You may request that sajili provide your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider.
- Right to Lodge a Complaint: If you believe that sajili has not handled your personal data in accordance with the Data Privacy Act, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.
sajili will respond to all data subject requests within 30 calendar days of receipt. Where a request is particularly complex, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.
10 Children & Minors
The sajili platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR regulations governing online gambling in the Philippines. sajili does not knowingly collect personal data from individuals under the age of 21.
Where sajili discovers or has reasonable grounds to believe that an account has been registered by or on behalf of a person under 21 years of age, we will immediately suspend the account, initiate a review, forfeit any associated balances, and permanently close the account. Any personal data collected in connection with such an account will be deleted as soon as it is no longer required for the purposes of the investigation and any associated regulatory reporting.
If you are a parent or guardian and believe that your child has registered a sajili account, please contact our support team immediately via live chat or at the email address in Section 13. We will investigate and take appropriate action promptly.
21+ age requirement: sajili takes the protection of minors extremely seriously. Our age verification process is applied to every new registration. If KYC documents cannot confirm a player is 21 or older, the account will not be approved for real-money play.
11 Third-Party Links
The sajili platform may contain references to third-party game providers, payment services, or regulatory bodies. This Privacy Policy applies only to the sajili platform and does not extend to any third-party websites, applications, or services. sajili is not responsible for the privacy practices of third parties and encourages you to review the privacy policies of any third-party services you access independently of the sajili platform.
12 Changes to This Privacy Policy
sajili reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, sajili will notify registered players — which may include a notification upon next sajili login or an email to your registered address — and will update the "Last Updated" date at the top of this page.
Your continued use of the sajili platform following the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed of how sajili protects your personal data.
Bookmark this page: The "Last Updated" date at the top of this Privacy Policy changes whenever a revision is published, making it easy to tell at a glance whether anything has changed since you last reviewed it.
13 Contact & Data Protection Officer
If you have any questions, concerns, or requests relating to this Privacy Policy or sajili's data processing practices, please contact our Data Protection Officer through the following channels:
- Live Chat: Available 24/7 directly through the sajili platform — average first response time is three to five minutes.
- Support Email: [email protected] — please include "Privacy Request" in the subject line and allow up to 30 calendar days for data subject requests.
sajili's support team includes agents trained specifically to handle privacy and data protection enquiries with care and confidentiality. All data subject requests are logged, tracked, and responded to within the statutory timeframes prescribed by the Philippine Data Privacy Act of 2012.
If you are not satisfied with sajili's response to your privacy concern, you have the right to escalate the matter to the National Privacy Commission (NPC) of the Philippines, which is the competent supervisory authority for data protection matters in the Philippines.
This Privacy Policy was last reviewed and updated on 1 January 2026. It applies to all personal data collected by sajili in connection with the sajili platform at sajili.net. sajili is committed to fair play, data security, and responsible gambling for all players across the Philippines. Must be 21 or older to participate.