sajili Frequently Asked
Questions

Creating a sajili account is straightforward. Click the Register button on the sajili homepage, fill in your full name, date of birth, email address, and mobile number, then create a secure password. You will receive a one-time PIN (OTP) on your registered mobile number to verify your account. Once verified, complete your KYC identity check to unlock deposits and withdrawals.

You must be at least 21 years old to register and play at sajili. This is the minimum legal gambling age in the Philippines as mandated by PAGCOR. All accounts are subject to age verification through our KYC process. Any account found to belong to a person under 21 will be immediately suspended and all funds forfeited in accordance with Philippine gaming regulations.

sajili accepts any valid, government-issued Philippine ID for KYC verification. Accepted documents include your PhilSys National ID, Philippine Passport, UMID, SSS ID, LTO Driver's Licence, Voter's ID, or Postal ID. Upload clear, legible photos of both the front and back of your ID through the Account Settings page. Verification is typically completed within 24 hours.

On the sajili Login page, click the "Forgot Password" link beneath the login form. Enter the email address linked to your sajili account and we will send you a password reset link. The link expires after 30 minutes for security. If you do not receive the email within a few minutes, check your spam folder or contact our 24/7 live chat support for assistance.

No. sajili strictly enforces a one-account-per-player policy. Creating multiple accounts to claim duplicate bonuses or circumvent limits is a violation of our Terms and Conditions and may result in permanent account closure and forfeiture of balances. If you have accidentally created a duplicate account, contact support immediately to have one account closed.

Log in to sajili and go to the Cashier section, then select GCash as your deposit method. Enter the amount you wish to deposit — the minimum is ₱100 — and confirm. You will be redirected to a GCash payment screen where you authenticate with your GCash MPIN. Deposits via GCash are credited to your sajili balance instantly, with no processing fee charged by sajili.

The minimum deposit at sajili is ₱100 for e-wallet methods such as GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum deposit is ₱500. There is no maximum deposit limit for most payment methods, though your bank or e-wallet provider may impose their own daily transfer limits. sajili does not charge any deposit fees on its end.

GCash withdrawals from sajili are among the fastest available — most are processed and credited to your GCash wallet within 15 minutes to 1 hour after approval. During peak hours or when additional verification is required, processing may take up to 3 hours. sajili aims to process all withdrawal requests within the same business day they are submitted, subject to standard KYC checks.

The minimum withdrawal at sajili is ₱200 for GCash and PayMaya, and ₱500 for bank transfers to BPI, BDO, and Metrobank. There is no fee charged by sajili for standard withdrawals, though your bank may charge a receiving fee for inbound transfers. Your withdrawal destination must match the payment method and name on your verified sajili account.

Common reasons for delayed withdrawals at sajili include pending KYC verification, an active bonus with incomplete wagering requirements, a mismatch between the account name and the payment method name, or a withdrawal request submitted during a high-volume period. If your withdrawal has been pending for more than 24 hours, please contact our live chat support team with your transaction reference number for an immediate update.

sajili offers hundreds of slot titles from leading providers, with a strong selection of JILI slots — one of the most popular slot game brands among Filipino players. You will find classic 3-reel fruit machines, multi-payline video slots, Megaways titles, and jackpot slots with prizes that can reach millions of pesos. The full library is available on the sajili Slot page, filterable by provider, RTP, and volatility.

Yes — sajili is fully optimised for mobile play. The platform works seamlessly on any Android or iOS smartphone or tablet through your mobile browser, with no app download required. The mobile interface automatically adjusts to your screen size and supports touch gestures. All games, banking functions, and account management tools are available on mobile, including GCash and PayMaya deposits.

RTP (Return to Player) varies by slot title. Most slots at sajili have RTPs ranging from 94% to 97.5%. High RTP slots — those above 96% — are clearly labelled in the game details panel on sajili's Slot page. RTP is a long-term statistical average calculated over millions of spins, not a guarantee of short-term results. sajili only partners with certified game providers whose RNGs are independently audited.

Yes, sajili features a full live casino section, including multiple baccarat tables with real human dealers streaming in real time. Filipino players can choose from classic Punto Banco baccarat, Speed Baccarat, and Dragon Tiger. Minimum bets start at ₱50, making it accessible for both casual players and high rollers. sajili's live casino runs 24/7, with Filipino-speaking tables available during peak hours.

Yes, sajili fully supports PayMaya (now Maya) for both deposits and withdrawals. The process is identical to GCash — go to the Cashier, select PayMaya, enter your amount, and authenticate through the Maya app. The minimum deposit via PayMaya is ₱100 and the minimum withdrawal is ₱200. PayMaya credits are typically processed within 30 minutes to 2 hours.

New sajili players are eligible for a welcome bonus on their first deposit. The offer and percentage may vary — check the Promotions page for the current active offer. To claim it, simply make your first qualifying deposit and opt in during the deposit process. The bonus is credited to your bonus wallet automatically. Always read the specific terms for each promotion, including the wagering requirement and eligible games.

A wag ering requirement (also called rollover or turnover) means you must place bets totalling a certain multiple of your bonus amount before the bonus winnings can be withdrawn. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to wager ₱20,000 in total before withdrawal. At sajili, wagering requirements and eligible games for each promotion are clearly stated in the bonus terms and conditions.

Yes — sajili operates a tiered loyalty programme that rewards players for consistent play. As you wager, you accumulate loyalty points that level up your VIP tier. Higher tiers unlock perks such as increased withdrawal limits, dedicated account managers, faster payouts, exclusive reload bonuses, and cashback offers. Your current tier and point balance are visible in your sajili account dashboard.

Yes, all sajili bonuses have an expiry period. Most bonuses must be wagered within 7 to 30 days of being credited, depending on the specific promotion. If the wagering requirement is not completed before the bonus expires, the remaining bonus balance and any winnings derived from it will be forfeited. The exact expiry window is stated in the terms of each promotion on the sajili Promotions page.

sajili operates within the regulatory framework established by PAGCOR — the Philippine Amusement and Gaming Corporation — which governs online gaming in the Philippines. PAGCOR is the government-mandated authority for overseeing licensed gaming operators serving Filipino players. sajili is committed to full compliance with PAGCOR's player protection, anti-money laundering, and responsible gaming requirements.

Log in to sajili and navigate to Account Settings, then select the Responsible Gaming tab. From there you can set daily, weekly, or monthly deposit limits and loss limits. Limits take effect immediately once saved. To increase a limit, a mandatory 24-hour cooling-off period applies — this is intentional and designed to protect you from impulsive decisions. Decreasing limits takes effect right away.

To self-exclude, go to Account Settings, select Responsible Gaming, and choose Self-Exclude. You can select a period of 1 month, 3 months, 6 months, 1 year, or permanent exclusion. During self-exclusion, your sajili account is locked, deposits are blocked, and all marketing communications are stopped immediately. Your remaining balance will be returned to your verified payment method. Self-exclusion cannot be reversed before the chosen period ends.

If you feel your gambling is becoming a problem, sajili encourages you to act immediately. Use our self-exclusion tool in Account Settings or contact our 24/7 live chat support team who can activate it for you at once. You can also reach the National Center for Mental Health (NCMH) crisis line at 1553, or seek support through Gamblers Anonymous Philippines, which holds meetings in Metro Manila, Cebu, and Davao.

sajili offers 24/7 customer support via live chat — simply click the chat icon on any page of the sajili platform. The average response time is 3 to 5 minutes. For non-urgent enquiries, you can also email our support team at [email protected]. Our agents are fluent in both English and Filipino and are trained to help with account issues, payment queries, bonuses, and responsible gaming concerns.